When it comes to hiring a garage door repair company, it is always best to ask questions before settling for one. This helps you understand the company as well as their work better. You want only the best and asking questions will guide you in making the right call.
A good garage door repair company should be ready to answers any questions you might have. They should not be afraid and should answer them honestly. From their answers, you can deduce a number of things like their relationship with customers and how they treat them. If you could especially get an opportunity to ask these questions face to face, the better. However, sending an email could work too.
How long have you been doing business?
The longer a company has been in business, the better the experience. This is because the company has worked on many projects and every one of them is a learning experience. It means that they are in a position to inspect your garage door, find out the problem and repair it without causing more damage. They will do this faster since they have repaired different garage doors. In addition to this, a garage door repair company that has been in business for long has a reputation to maintain and thus will also ensure it deliver impeccable work. You should also find out the experience of the person who will be assigned your garage door.
What do other customers say about them?
There is no company out there that will give you negative feedback as given by their customers. What you should, therefore, request for is a list of customers they have helped before. From the list, choose at least 3 and contact them. Ask them about their experience and how the garage doors have served them since repairs. They will give you honest feedback that will help you in making the final decision.
What services do they offer?
When hiring a garage door repair company, it is vital to clearly know and understand all the services they offer. Depending on the condition of your garage’s door, you will be able to tell if they are capable of delivering the services you need. If there are some services you do not understand, you can ask for clarification, and they should be in a position to explain to you.
How long will the door repair process take?
Before you hire a door repair company, make sure they give you a clear timeline of what needs to be done and how long it will take them. Ensure they account for every hour they intend to spend repairing the door. Some companies charge an hourly rate and could take advantage by using more days than required just to make more money.
What guarantees do they offer?
It is important for a garage door repair company to have a guarantee policy. This prevents them from doing an unworthy job. Ask them what their policy is if the door malfunctions in the near future after the repair. If the door malfunctions in future and you are not the cause of the damage, the company is supposed to offer you their services at a discount.…